FAQs
FAQs
Q 1 Are you a manufacturer or a trading company? Can we conduct a factory audit?

We operate our own silicone molding factory, specializing in OEM silicone products and custom adult novelty items. With no middlemen involved, we support on-site factory audits, video tours, and live streams of production lines in our workshops. We can provide comprehensive documentation of our factory facilities, production equipment, and dust-free workshop operations.

Q 2 Do your products comply with export regulations? What certifications can you provide?

All finished silicone products are made from food-grade or medical-grade liquid silicone, which is non-toxic, odorless, and safe for skin contact. We can obtain major export certifications upon request, including CE, RoHS, FDA, UKCA, and REACH. We support customs clearance compliance requirements for multiple countries in Europe, the Americas, Southeast Asia, and the Middle East. Certificates are authentic, verifiable, and can be provided with the shipment.

Q 3 Is it legal to export adult novelty products? Is there a risk of goods being detained during customs clearance?

All our contract-manufactured products are designed in compliance with regulations, free of illegal pornographic imagery or prohibited structures, and meet the import/export standards for consumer adult products in various countries. With years of experience in international trade and export, we are familiar with customs clearance rules in various countries, provide compliant customs declaration documents, ensure normal and proper customs clearance, and minimize the risk of goods being detained.

Q 4 Does the factory support private labeling (OEM/ODM) for clients?

We support two cooperation models: pure OEM private labeling and ODM original design. 1. OEM: Using our factory’s existing molds, we print the client’s logo and customize color schemes and packaging; 2. ODM: Based on the client’s drawings, sketches, or concept proposals, we create entirely new molds and develop exclusive, proprietary molds.

Q 5 What type of silicone is used in your products? How does it differ from ordinary silicone?

 All adult products are made from highly permeable liquid medical-grade silicone, which differs from ordinary solid silicone: it is soft with good elasticity, does not turn white, is non-sticky, odorless, tear-resistant, and resistant to deformation. It is skin-friendly and hypoallergenic, suitable for direct skin contact, easy to clean, and resistant to both high and low temperatures.

Q 6 Are the products non-toxic and odor-free? Will they cause allergic reactions?

We use brand-new raw materials with zero recycled content. Products leave the factory with no pungent odors, and finished goods undergo secondary deodorization and aging treatments to meet standards for direct skin contact. Allergic reactions are extremely rare under normal use, making them safe for intimate adult use.

Q 7 Are the silicone products waterproof and heat-resistant?

The entire product line is fully waterproof and washable; they can be cleaned with plain water or neutral detergents. They have a wide temperature tolerance range and are fully suitable for normal daily use and disinfection/cleaning without cracking, hardening, or deteriorating.

Q 8 Can you customize products based on my drawings or samples?

Yes. We support three customization methods: digital drawings (AI/CDR/STP/3D models), physical samples, and hand-drawn sketches. Our engineers provide free feasibility assessments and structural optimization recommendations to avoid mold-related rework.

Q 9 How much does it cost to create a new mold? Who owns the mold? What is the mold’s service life?

Mold creation costs are calculated based on the product’s dimensions, complexity, and number of cavities. The customer retains full ownership of the mold; the factory will not sell or disclose the customer’s mold designs without authorization. The mold is covered by a warranty for normal mass production and comes with lifetime maintenance and servicing.

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