Shenzhen Silicone Partner Technology Co., Ltd. ("SILPART", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an inquiry.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide

• Contact information: name, company name, email address, phone number, WhatsApp number
• Inquiry details: product category, estimated quantity, customization requirements, message content
• Any files or drawings you upload or send to us

1.2 Automatically Collected Information

• Device information: browser type, operating system, device type
• Usage data: pages visited, time spent, referring URLs, click patterns
• IP address (collected in server logs for security and analytics)

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries: Process and reply to your product inquiries, quote requests, and sample requests
• To provide customer service: Communicate with you about orders, samples, production status, and after-sales support
• To improve our website: Analyze usage patterns to enhance user experience and website performance
• To send marketing communications: With your consent, send product updates, industry insights, and promotional offers (you may unsubscribe at any time)
• To comply with legal obligations: Meet regulatory requirements and respond to lawful requests from authorities

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

• Essential cookies: Required for basic website functionality and security
• Analytics cookies: Help us understand how visitors use our website (aggregated, anonymized data)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: Trusted third parties who assist us in operating our business (e.g., email delivery, hosting, analytics), bound by confidentiality agreements
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• Legal requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure with encryption (HTTPS/SSL)
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Employee training on data protection and confidentiality

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Inquiry data is typically retained for up to 3 years for business relationship purposes. You may request deletion of your data at any time (see Section 7).

7. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data, where legally permissible
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Request transfer of your data to another organization
• Right to object: Object to processing of your data for direct marketing purposes

To exercise any of these rights, please contact us at export@silpartsilicone.com. We will respond to valid requests within 30 days.

8. Children's Privacy

Our website and services are directed at business professionals (B2B) and are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

9. International Data Transfers

As a global business, your data may be transferred to and processed in countries outside your jurisdiction, including China, where our headquarters and servers are located. These countries may have different data protection laws. We ensure appropriate safeguards are in place for any international transfer of personal data.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, map services). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: export@silpartsilicone.com
• Phone / WhatsApp: +86 158 2777 7429
• Address: Unit 103, Building 4, Xinxia Industrial Park, Lichang Community, Pinghu Subdistrict, Longgang District, Shenzhen, China